Shipping & Returns

 Shipping Policy

1. Shipping Destinations

We ship to [list regions/countries]. If your location is not listed, please contact us at [support@[yourstorename].com] to check availability.

2. Shipping Options

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within [X-Y days].
• Express Shipping: Estimated delivery within [X-Y days]. Additional charges apply.
• Free Shipping: Available for orders over [Insert Minimum Amount] (within [specific regions/countries]).

3. Order Processing Time

• Orders are processed within [X business days] after payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website.

5. Shipping Restrictions

Certain items may be subject to shipping restrictions due to weight, size, or local regulations. We will notify you if your order is affected.

Returns Policy

1. Eligibility for Returns

We accept returns for unused, unopened, and undamaged items within [X days] of delivery. Items must be in their original packaging and include all accessories or documentation.

2. Non-Returnable Items

The following items are not eligible for returns:

• Customized or special-order items.
• Clearance or final sale products.
• Products that show signs of use or tampering.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our support team at [support@[yourstorename].com] with your order details and reason for the return.
2. We will provide a Return Authorization Number (RAN) and instructions.
3. Ship the item back to us using a trackable shipping method.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• If the return is due to our error, we will cover the shipping costs.

5. Refund Process

• Refunds will be issued to the original payment method within [X business days] of receiving and inspecting the returned item.
• You will receive a confirmation email once your refund is processed.

Damaged or Defective Items

1. Reporting Issues

If your order arrives damaged or defective:

1. Contact us within [X days] of delivery.
2. Provide photos of the damaged item and packaging for verification.

2. Resolution Options

We will offer a replacement, store credit, or refund, depending on your preference and product availability.